What are the legitimate email addresses I may be contacted from?
Please note that you may be contacted by our support team for additional information or documents
during or after the KYC or claims process.
Below is a list of official email addresses that you may be contacted by:
For general customer service communications
For retail customer KYC related requests and communications
For institutional customer KYC related requests and communications
ftx-creditor-support@cases.withpersona.com
trustonboarding@cases.withpersona.com
For general institutional account requests and communications
For claims related communications
FTXInfo@duffandphelps.mail.onmicrosoft.com
For distribution onboarding
For FTX EU’s return of funds process
FTX Digital Markets related communications
FTXDigital@restructuring.pwc.co.uk
We urge you to be vigilant for any suspicious email addresses and messages and always make sure to
confirm that the actual email sender is one of these emails. If you have any doubts regarding the
legitimacy of email address with which you are in contact, please reach out to support@ftx.com for
confirmation.