The Customer Claims Portal allows users to view their account balances and transaction history as well as to complete verification before filing a claim.
Your account balance(s) will be reflected as of November 11, 2022. Your transaction history will be reflected from account creation to November 11, 2022. This information will include any profits and/or losses, as well as amounts earned from staking or participating in the Earn program. Using the options on your Portfolio, you can view all of your balances and transactions, or filter by subaccount.
If you have any questions regarding the balances and transaction histories, please contact Customer Support at email@example.com.
What should I do if I do not agree to the balances shown to me?
On the claims form, you will be asked if you would like to add or adjust anything that was not included in the balances shown to you. Click Yes, and enter the amount(s) you believe you are owed in the fields provided.
All balances and transaction histories are read-only. Customers are no longer able to make new transactions on their accounts.