My KYC status says “Verified”, what does it mean?
It means that your KYC has been verified by our system or manual review team. There is nothing further that you need to do for the KYC process.
Please remember that your claim must be filed by September 29, 2023, 4 PM United States Eastern Time.
My KYC status says “Processing”, what does it mean?
It means that our system is currently checking your information and documents uploaded. It may take up to an hour for your status to change. You may check back shortly.
You do not need to wait until the review is complete and should proceed to view your balance and file a claim. Your claim must be filed by September 29, 2023, 4 PM United States Eastern Time regardless of your KYC status. Please note that the Debtors may object to the allowance of such claims. If objections are filed, the account holder may have an opportunity to provide further KYC information to the Debtors to resolve the objection to such claim.
My KYC status says “On Hold”, what does it mean?
It means that your KYC profile is under manual review. Please note that due to the high volume of customer claims, it may take more than 30 business days to complete manual review.
You do not need to wait until the manual review is complete and should proceed to view your balance and file a claim. Your claim must be filed by September 29, 2023, 4 PM United States Eastern Time regardless of your KYC status.
Please also note that you may be contacted by one of our KYC support team members via email for additional requests, even after September 29, 2023, 4 PM United States Eastern Time.
KYC support team will NOT request ID documents and/or proof of address via email. You will always be prompted to upload those documents directly on the KYC page of the claims portal.
Please note that the Debtors may object to the allowance of such claims. If objections are filed, the account holder may have an opportunity to provide further KYC information to the Debtors to resolve the objection to such claim.
My KYC status says “Document Requested”, what does it mean?
It means that you have been asked for additional information / documents. You should click “Begin KYC” link and provide the requested information / documents accordingly.
You do not need to wait until the review is complete and should proceed to view your balance and file a claim. Your claim must be filed by September 29, 2023, 4 PM United States Eastern Time regardless of your KYC status.
Please note that the Debtors may object to the allowance of such claims. If objections are filed, the account holder may have an opportunity to provide further KYC information to the Debtors to resolve the objection to such claim.
What happens if my KYC status says “Unverified”?
It means that we were not able to verify the documentation you provided to us.
You should still proceed to file a claim given that a verified KYC status is not a requirement to file your claim. Your claim must be filed by September 29, 2023, 4 PM United States Eastern Time regardless of your KYC status.
Please note that a holder who submits a proof of claim but does not submit the requested KYC Information by the Customer Bar Date, shall be deemed “unverified.” With respect to all such unverified Customer Claims, the Debtors may, either (i) allow such claims without the requested KYC Information or (ii) object to the allowance of such Customer Claims’ proofs of claim and scheduled claims on an omnibus basis, on notice to all such holders, including, among other bases, of insufficient documentation, and request such holders submit the requested KYC Information. In the event of such objection, such holders of Customer Claims may have the opportunity to submit the requested KYC Information to the Debtors to resolve the objection on such claim relating to the requested KYC Information.