The Unique Customer Code was created solely for use in the US chapter 11 proceedings for privacy purposes. The Unique Customer Code is used in place of publicly disclosing the customer name, email or Main Account ID in the US chapter 11 proceedings. Unique Customer Codes are used to identify customer account and account holdings/quantities in the Liability schedule E/F documents that were filed with the Court in March 2023, June 2023, and certain customers in January 2024.
If you have not received an email from ftxnoticing@ra.kroll.com with your Unique Customer Code and wish to obtain your Unique Customer Code, please follow these steps:
1. Login to the FTX Claims Portal, and click on My Account at the top right of the page and you can find your Unique Customer Code right below your Account ID.
2. All scheduled customers were sent an email or letter containing such customer’s individual Unique Customer Code. Check other folders in your inbox, such as the spam or junk folder, or use the search function in your email to locate the email from Kroll (ftxnoticing@ra.kroll.com).
WARNING: The link between your Main Account ID/FTX Username and Unique Customer Code is non-public. The FTX Debtors have not shared with Unique Customer Code with any public party. Sharing of your Unique Customer Code or other identifying account information is at your own risk.
NOTE: Transactions listed in your FTX App's Track tab are not included in your account balance.