The Customer Claims Portal will remain available to use for customers after the bar date.
The Welcome Page
On the FTX Claims Portal Welcome page, select the platform you used to create your FTX account and click on Get Started.
NOTE: If you signed up using the FTX App on or before February 19, 2022, please select the applicable platform.
Step 1: Login
1. Login to the Customer Claims Portal using the same username and password you used to create your FTX account. If you opted to sign in with your Google or Apple account, login using the applicable method.
2. Enter the 6 digit verification code from the Multi-Factor Authentication method you used with your
FTX account: Email, SMS or Authenticator app. Click Submit.
NOTE: If you did not previously enable 2FA on your account, you will be sent a code via email each time you login.
Need help? Visit this page for more information: Account Login Issues
Step 2: Email Verification
1. Once logged in, you will need to verify your email address. This is required on each login. Click Confirm Email.
2. Go to your email inbox and locate the confirmation email that was sent to you.
NOTES:
- The email confirmation link will expire 5 minutes from sending. Click the link in the email to complete account verification.
- Email verification will now be required after each login as an additional security measure.
3. The Customer Claims Portal will update your Email Confirmation Status to Complete once this has
been completed.
Need help? Visit this page for more information: Account Information Changes
Step 3: Providing Know Your Customer Information
All customers should provide Know Your Customer information of the original account holder. Customers should provide Know Your Customer information regardless of whether they provided it when they created their FTX account. Know Your Customer information may include details such as your name, birth date, government identification, address. This process is secure and will be conducted through a third party partner.
1. Click on Begin KYC Process.
2. Depending on the type of FTX account you created, you will be prompted to provide certain
information.
a. If you created an FTX account as an individual, you will be prompted to provide, among other things, a government-issued form of identification. Select the applicable issuing country and the type of document from the list shown to you.
b. If you created an FTX account as a business, you will be prompted to provide, among other things, a tax identification number.
Complete the submission process and click Next to continue.
NOTE: Although KYC information submission is not required in order to view your account balance or file a proof of claim, the Debtors reserve the right to object to claims filed that are not verified with KYC information. For more information about the list of requirements, please visit this page: Verification
Step 4: Review Account Balances
After completing KYC, you will be able to view your account balance(s) and transaction history. If you created multiple sub-accounts, information for each of these sub-accounts will be available as well.
Your account balance(s) will be reflected as of November 11, 2022. Your transaction history will be reflected from account creation to November 11, 2022.
Step 5: View Your Proof of Claim Status
Your claim status can be viewed on Step 9 on the FTX Customer Portal or on Kroll’s Website. To check this on the Kroll Portal, go to https://restructuring.ra.kroll.com/FTX/Home-ClaimInfo and click on “Advanced”. Enter the confirmation ID, claim number, or unique customer code and click “Search”. If you need assistance with this, you may reach out to the Kroll team at FTXInfo@ra.kroll.com. Please note that the deadline for filing customer claims has passed.
NOTES:
- You can find the Kroll FAQs here: Kroll FAQ
- The Non-customer Bar Date order can be found here: Non-Customer Bar Date
Step 6: Voting
This page has been disabled as the Voting deadline has passed. Voting is not required to receive a distribution on account of your Customer Entitlement Claim pursuant to the Plan.
Step 7: Distributions - Tax Requirements
Customers who are KYC Verified and have claims above $10 will be able to upload their Tax Requirements in this step. Click on Generate Tax Form and provide the requested information on this step, and a tax form will be generated for you. Helpful guides can be found within the form as well as on this page: Tax Requirements. Once the tax form is generated, you may download a copy in the portal as well.
Your Tax Requirement submission status can be found at the top right section of this page.
Step 8: Distributions - Select Distribution Service Provider
Customers who are KYC Verified, have submitted the Tax Requirements and have claims above $10 will be able to select the Distribution Service Provider of their choice. Depending on the account type, there may be one or more options available to you.
Select your country of residence, click on the radio button in the box for the Distribution Service Provider of your choice and click on Continue to start the onboarding process with the distribution agent you selected. For more information, visit this page: Distributions
Step 9: Distribution Amounts - Summary
Creditors can view their distribution information on this page (based on eligibility). This includes a summary of your claim, its status, your selected Distribution Service Provider, and a breakdown of the amount due.
Click on the ⓘ symbol to get more information about the data you see on the page.
For more information on Step 9, visit this page: Distributions Dashboard FAQs
NOTE: If an estimated distribution date has not been set for your distribution, information regarding your distribution may not yet be available on this page.