Customers affected by the cyber security incident at Kroll should now be able to login to their accounts.
1. Customers who have not set 2FA up, or have Email 2FA set on their accounts will need to go through additional steps to ensure that their account is secure before they are able to access account information. Email Customer Support at support@ftx.com to unlock your account.
As soon as your account has been unlocked, you are encouraged to upgrade your 2FA setting to one of the more secure options listed on your Account Settings page. You may visit this page for a guide: Security Settings Updates.
2. Customers who have other forms of 2FA set on their account will have their accounts automatically unlocked.
NOTES:
1. Email verification is now required every time you log in to your account.
2. If you have filed a claim, or accepted the scheduled claim prior to the Kroll cyber security incident, you do not need to do this again.