What additional steps are required if I select Kraken as my Distribution Service Provider?
If you select Kraken as your Distribution Service Provider, you will be redirected to the Kraken landing page. In order to receive a distribution, you must complete the onboarding steps, including:
- Create an account (if you do not already have one) at Kraken with the same email address used in the FTX Customer Portal
- Submit KYC/identity verification requirements
- Agree to Kraken account Terms of Service (“ToS”)
- Wait until the distributions are made by the FTX Debtors into your account
How do I access Kraken’s platform to complete onboarding requirements?
You will be redirected to their platform directly from the FTX Customer Portal upon selection of Kraken as your Distribution Service Provider.
Who do I contact if I have an issue with my Kraken account?
Please visit https://support.kraken.com/
Who do I contact if I have an issue with withdrawing funds from my Kraken account?
Please reach out to https://support.kraken.com/
Is there a deadline that I need to remove funds off Kraken platform by?
No, you have full discretion and control over the funds once they are deposited into your account.
What jurisdictions are supported and available to receive distributions?
As of May 22, 2026, the following jurisdictions are supported by Kraken:
| Aland Islands | Costa Rica | Iceland | Nauru | Slovakia |
| Albania | Cote d'Ivoire | Ireland | Netherlands | Slovenia |
| Andorra | Croatia | Isle of Man | New Caledonia | South Africa |
| Angola | Curacao | Israel | New Zealand | South Korea |
| Anguilla | Cyprus | Italy | Nicaragua | Spain |
| Antarctica | Czech Republic | Jamaica | Niger | Sri Lanka |
| Argentina | Denmark | Jersey | Norfolk Island | Suriname |
| Armenia | Djibouti | Jordan | Northern Mariana Islands | Sweden |
| Aruba | Dominica | Kazakhstan | Norway | Switzerland |
| Australia | Dominican Republic | Kenya | Oman | Taiwan |
| Austria | Ecuador | Kosovo | Pakistan | Tajikistan |
| Azerbaijan | El Salvador | Kyrgyzstan | Palau | Tanzania |
| Bahamas | Eritrea | Laos | Palestine | Thailand |
| Bahrain | Estonia | Latvia | Panama | Togo |
| Barbados | Faroe Islands | Liberia | Papua New Guinea | Tokelau |
| Belgium | Finland | Liechtenstein | Paraguay | Tonga |
| Belize | France | Lithuania | Peru | Trinidad and Tobago |
| Benin | French Guiana | Luxembourg | Philippines | Turkey |
| Bermuda | French Polynesia | Macedonia | Poland | Turkmenistan |
| Bhutan | Gambia | Madagascar | Portugal | Turks and Caicos Islands |
| Bolivia | Georgia | Malaysia | Puerto Rico | Uganda |
| Bonaire | Germany | Mali | Reunion | United Arab Emirates |
| Bosnia and Herzegovina | Ghana | Malta | Romania | United Kingdom |
| Botswana | Gibraltar | Marshall Islands | Saint Barthelemy | United States of America |
| Brazil | Greece | Martinique | Saint Kitts and Nevis | Uruguay |
| British Virgin Islands | Greenland | Mauritania | Saint Lucia | US Virgin Islands |
| Brunei | Grenada | Mauritius | Saint Vincent and the Grenadines | Uzbekistan |
| Bulgaria | Guadeloupe | Mayotte | Samoa | Vanuatu |
| Burkina Faso | Guam | Mexico | San Marino | Venezuela |
| Canada | Guatemala | Micronesia | Senegal | Vietnam |
| Cape Verde | Guinea | Monaco | Serbia | Wallis and Futuna |
| Cayman Islands | Guinea-Bissau | Mongolia | Seychelles | Yemen |
| Chile | Guyana | Montenegro | Sierra Leone | Zambia |
| Cocos (Keeling) Islands | Haiti | Montserrat | Singapore | Zimbabwe |
| Comoros | Hong Kong | Mozambique | Sint Maarten | |
| Cook Islands | Hungary | Namibia | Sint Maarten (French part) |
***For the United States of America (all states except ME, NY, and WA)
What if my jurisdiction is not listed?
Other distribution options for unsupported jurisdictions that are not listed remain under review, the FTX Customer Portal will be updated accordingly when available.
I am a U.S. resident in New York, I'm unable to receive a distribution from Kraken. What are my options?
Alternative options are being explored, the FTX Customer Portal will be updated accordingly once available.