What additional steps are required if I select Payoneer as my Distribution Service
Provider?
If you select Payoneer as your Distribution Service Provider, you will be redirected to the
Payoneer’s landing page. In order to receive a distribution, you must complete the onboarding
steps, including:
- Create an account at Payoneer with the same email address used in the FTX Customer
Portal. Note you will be required to create a new Payoneer account even if you currently
have an existing account. - Submit KYC/identity verification requirements
- Agree to Payoneer account Terms of Service
- Wait until the distributions are deposited into your bank account
How do I access Payoneer’s platform to complete onboarding requirements?
You will be redirected to their platform directly from Step 8 in the FTX Customer Portal upon
selection of Payoneer as your Distribution Service Provider.
Who do I contact if I have an issue with my Payoneer account?
Please visit https://payoneer.custhelp.com/app/ask/l_id/1/c/
Who do I contact if I have an issue with withdrawing funds on my selected bank account for receipt of distributions from Payoneer?
Please reach out to https://payoneer.custhelp.com/app/ask/l_id/1/c/ and to your selected bank
to verify status of or any issues with the distribution.
What jurisdictions are supported and available to receive distributions?
As of May 22, 2026, the following jurisdictions are supported by Payoneer:
| Albania | Costa Rica | Iceland | Mozambique | Slovakia |
| Andorra | Cote d'Ivoire | India | Namibia | Slovenia |
| Angola | Croatia | Indonesia | Netherlands | South Africa |
| Anguilla | Curacao | Ireland | New Caledonia | South Korea |
| Antigua and Barbuda | Cyprus | Isle of Man | New Zealand | Spain |
| Argentina | Czech Republic | Israel | Nicaragua | Sri Lanka |
| Armenia | Denmark | Italy | Niger | Suriname |
| Aruba | Djibouti | Jamaica | Nigeria | Svalbard And Jan Mayen Islands |
| Australia | Dominica | Japan | Norfolk Island | Sweden |
| Austria | Dominican Republic | Jersey | Norway | Switzerland |
| Azerbaijan | Ecuador | Jordan | Oman | Taiwan |
| Bahamas | El Salvador | Kazakhstan | Palau | Tajikistan |
| Bahrain | Eritrea | Kenya | Panama | Tanzania |
| Barbados | Estonia | Kosovo | Papua New Guinea | Thailand |
| Belgium | Eswatini | Kyrgyzstan | Paraguay | Togo |
| Belize | Faroe Islands | Laos | Peru | Tokelau |
| Benin | Finland | Latvia | Philippines | Tonga |
| Bermuda | France | Liberia | Poland | Trinidad and Tobago |
| Bhutan | French Guiana | Liechtenstein | Portugal | Turkey |
| Bolivia | French Polynesia | Lithuania | Puerto Rico | Turkmenistan |
| Bonaire | Gambia | Luxembourg | Reunion | Turks and Caicos Islands |
| Bosnia and Herzegovina | Georgia | Macedonia | Romania | Uganda |
| Botswana | Germany | Madagascar | Saint Barthelemy | United Arab Emirates |
| Brazil | Ghana | Malaysia | Saint Helena | United Kingdom |
| British Indian Ocean Territory | Gibraltar | Mali | Saint Kitts and Nevis | United States of America |
| British Virgin Islands | Greece | Malta | Saint Lucia | Uruguay |
| Brunei | Greenland | Marshall Islands | Saint Vincent and the Grenadines | US Minor Outlying Islands |
| Bulgaria | Grenada | Martinique | Samoa | US Virgin Islands |
| Burkina Faso | Guadeloupe | Mauritania | San Marino | Uzbekistan |
| Canada | Guam | Mauritius | Senegal | Vanuatu |
| Cape Verde | Guatemala | Mayotte | Serbia | Vatican City |
| Cayman Islands | Guinea | Mexico | Seychelles | Vietnam |
| Chile | Guyana | Micronesia | Sierra Leone | Wallis and Futuna |
| Cocos (Keeling) Islands | Haiti | Monaco | Singapore | Yemen |
| Comoros | Hong Kong | Mongolia | Sint Maarten | Zambia |
| Cook Islands | Hungary | Montenegro | Sint Maarten (French part) |